Delete Your Account

1. How to request account deletion

You can delete your account in three ways. Choose whichever works best — you do not need to be signed in or have the app installed to use the email option.

2. What data will be deleted

When your verified deletion request is processed, the following account data is deleted or anonymized from active product systems:

• Profile information from active account records, such as name, email, and profile photo
• Saved trips, itineraries, reservations, activities, notes, and packing lists tied to your account
• Uploaded documents, photos, videos, receipts, extracted text, and imported travel content tied to your account
• Expense entries, budgets, trip totals, and related travel-finance records tied to your account
• Collaboration access, shared-trip membership, referral history, preferences, and app settings tied to your account
• Stored files, connected service identities, authentication identifiers, device associations, active account identifiers, and personalization data tied to your account, where deletion is supported

3. What may be retained

Important: account deletion cannot be undone after it is completed.

• Your personal account data and trip content are deleted or anonymized from active product systems within 30 days of a verified request, unless a longer period is required for limited legal, tax, security, fraud-prevention, billing, support, or dispute-resolution purposes.
• Limited records may be retained to document and complete deletion requests, maintain billing and subscription history, prevent fraud or abuse, preserve security logs, comply with legal obligations, or show accountability for administrative actions.
• Encrypted backups, system logs, service-provider logs, app-store billing records, and similar systems may retain limited information until they expire or are overwritten in the ordinary course.
• Aggregated, de-identified, or anonymized analytics may be retained when they cannot reasonably identify you.

4. Timeline

Verified deletion requests are processed within 30 days of receipt. You’ll receive a confirmation email at the address on file once your active account data and trip content have been deleted or anonymized, unless we no longer have a deliverable email address for you. Some retained records, backups, logs, service-provider records, or app-store billing records may remain for the limited purposes described above.